Privacy policy
This Privacy Policy explains in detail how Moksache ("we", "us", or "our") collects, uses, stores, protects, and shares personal information when you visit our website, browse our collections, create an account, make a purchase, subscribe to communications, or otherwise interact with us through our website or related services (collectively referred to as the "Services").
This Privacy Policy applies to all users of our Services, including customers, prospective customers, website visitors, and anyone whose personal information we collect in connection with our business operations.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Services.
Updates to This Privacy Policy
Moksache may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations. When we make changes, we will revise the "Last Updated" date at the bottom of this page and post the updated version on our website.
Where required by applicable law, we may also provide additional notice of significant changes, such as through email communication or prominent notices on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
How We Collect and Use Personal Information
We collect personal information through a variety of sources in order to operate our business, provide our Services, and enhance your shopping experience. The nature of the information collected depends on how you interact with Moksache, including whether you are browsing the website, placing an order, creating an account, or contacting customer support.
We use personal information for the following purposes:
To operate, maintain, and manage our website and Services in a smooth and secure manner; to process and fulfill orders, including payment processing, shipping, returns, and exchanges; to communicate with you regarding your purchases, account activity, service updates, and customer support inquiries; to improve our products, website functionality, and overall customer experience; to conduct marketing, promotional, and advertising activities where permitted by law; to comply with applicable legal, tax, and regulatory obligations; and to protect our business, customers, and Services from fraud, misuse, or unauthorized access.
Personal Information We Collect
For the purposes of this Privacy Policy, "personal information" means any information that identifies you, relates to you, describes you, or can reasonably be linked to you, directly or indirectly.
Information You Provide Directly
When you voluntarily interact with our Services, you may provide us with personal information, including but not limited to your full name, email address, telephone number, billing address, shipping address, and other contact details. When you place an order, we collect transaction-related information such as items purchased, order history, payment confirmation, delivery details, and related communications.
If you choose to create an account with us, we may collect account-related information such as login credentials, account preferences, saved addresses, and shopping history. We may also collect information related to your shopping activity, including products viewed, added to cart, wishlists, reviews, loyalty benefits, referrals, or gift cards.
When you contact us for customer support or communicate with us through email, forms, or other channels, we collect the information you choose to share with us in order to respond to your inquiry and provide assistance.
Providing certain personal information may be necessary to access specific features of our Services. If you choose not to provide required information, some features or functionalities may be limited or unavailable.
Information Collected Automatically
When you visit our website or interact with our Services, we may automatically collect certain information using cookies and similar tracking technologies. This information may include details about your device type, browser type, operating system, IP address, general location, pages viewed, links clicked, browsing patterns, and the date and time of your visits.
This automatically collected information helps us understand how users navigate our website, identify trends, improve performance, enhance functionality, and deliver a better user experience.
Information from Third Parties
We may receive personal information about you from third-party service providers and partners who assist us in operating our business. These may include e-commerce and website hosting platforms such as Shopify, payment processors who securely handle payment transactions, analytics and marketing partners, and customer support, fulfillment, and shipping providers.
Any personal information obtained from third parties is processed in accordance with this Privacy Policy and applicable laws.
How We Use Personal Information
Providing Services and Order Fulfillment
We use personal information to process payments, confirm and fulfill orders, manage customer accounts, arrange shipping and delivery, handle returns or exchanges, and send important updates related to your purchases or account activity.
Marketing and Promotions
Where permitted by law, we may use your personal information to send promotional communications, newsletters, special offers, or information about new products and collections. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails.
Security and Fraud Prevention
Personal information may be used to help detect, prevent, and investigate fraud, unauthorized transactions, security breaches, or other potentially harmful activities. You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted through your account.
Customer Support and Service Improvement
We use personal information to respond to customer inquiries, resolve issues, provide support, and improve our Services, website usability, and overall customer experience.
Cookies and Tracking Technologies
Moksache uses cookies and similar technologies to support essential website functionality, remember user preferences, analyze website traffic, measure performance, and support marketing and advertising efforts.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the availability or performance of certain features of our Services. While some browsers offer a "Do Not Track" option, our website does not currently respond to such signals.
Sharing of Personal Information
We may share personal information with trusted third parties only as necessary to operate our business and provide our Services. This may include service providers such as payment processors, shipping and logistics partners, IT and hosting providers, analytics services, and customer support partners.
We may also share information with marketing and advertising partners, subject to their own privacy policies, or when you request or consent to such sharing. In addition, personal information may be disclosed in connection with a business transaction such as a merger, acquisition, or restructuring, or when required to comply with legal obligations, enforce our rights, or protect the safety of our users and business.
We do not sell sensitive personal information or use it to infer personal characteristics.
User-Generated Content
If you choose to submit reviews, comments, or other content to public areas of our website, such content may be publicly visible and accessible by others. We are not responsible for how third parties use information that you voluntarily make public.
Third-Party Links
Our website may contain links to third-party websites or online platforms that are not operated or controlled by Moksache. We are not responsible for the privacy practices, security measures, or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove such information.
Data Security and Retention
We implement reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.
Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include the right to request access to your data, request correction of inaccurate information, request deletion of your personal information, object to or restrict certain processing activities, withdraw consent where processing is based on consent, and opt out of marketing communications.
To exercise your rights, you may contact us using the details provided below. We may need to verify your identity before responding to your request.
Complaints
If you have any concerns or complaints regarding how we handle your personal information, please contact us first so we can address your concerns. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your personal information may be stored or processed outside your country of residence. Where required by law, we implement appropriate safeguards to ensure that international data transfers are conducted in compliance with applicable data protection regulations.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:
Email: moksache@gmail.com
For the purposes of applicable data protection laws, Moksache acts as the data controller of your personal information unless stated otherwise.
Last Updated: january 6 2026